DDoptics Guarantee & Service
For the long journey.
And the years ahead.
Good binoculars accompany special moments. A dependable riflescope accompanies many years in the field. Our responsibility does not end with the sale.
Our manufacturer's guarantee stands behind the durability of our products. Clearly assigned. Clearly explained. Directly from DDoptics.
For the products marked accordingly.
Different guarantee periods are listed below.
Including built-in electronics on products bearing the GARAN label.
For direct coordination, please contact DDoptics directly whenever possible for a guarantee claim. You may also contact your retailer; doing so does not affect your guarantee rights.
The guarantee period is assigned to your specific product.
Your product. Our commitment.
The right guarantee.
At a glance.
30, 10 or 5 years: the period depends on your product. The GARAN label in the product images shows the duration and the corresponding article number.
30 years
Optics for years to come
DDoptics binoculars, monoculars, spotting scopes, riflescopes and reflex sights marked accordingly – including Range binoculars with an integrated rangefinder.
10 years
A secure connection
For DDsight MAG HQ Mount / ProLock mounts marked accordingly.
5 years
Distance in view
For the standalone DDoptics x1000 and x2000i laser rangefinders.
The labels shown are examples for specific products, not blanket labels for every series. The exact assignment is based on the individual product and its article number.
What the label stands for
More than a number.
A commitment.
The durability guarantee covers the required functions and performance of the entire device under normal use – for the stated period.
The GARAN label is therefore more than a quality mark. It represents a specific manufacturer's guarantee for your product.
If a guarantee claim arises
We inspect the device and, for a valid guarantee claim, provide a repair or replacement free of charge in accordance with the guarantee terms.
This includes the necessary shipping costs. Please coordinate the return with us in advance.
Direct. Personal. DDoptics.
If something is not working,
the solution starts here.
Describe
Tell us which product you use and what is not working. The article or serial number and any available purchase documents help us identify it.
Coordinate
We will discuss the next steps and the return with you. Please pack your device carefully for transport.
Inspect & resolve
We assess the fault and the guarantee claim. For a covered defect, the remedy is provided free of charge under the terms.
DDoptics remains your point of contact.
Do you have questions about your device or wish to report a service issue? Contact our guarantee department at Kundenservice@DDoptics.de.
Other brands in our shop
Their manufacturers. Their guarantees.
For third-party brands, the respective manufacturer's guarantee applies as offered. The DDoptics manufacturer's guarantee does not automatically cover products from other brands.
The DDoptics manufacturer's guarantee
Our guarantee terms.
These terms describe the additional DDoptics commercial guarantee of durability for products bearing the corresponding GARAN label. This guarantee is provided at no additional cost.
1. Guarantor
DDoptics Germany Optische Geräte Und Feinwerktechnik GmbH
Schönherrstraße 8, Building 10c
09113 Chemnitz, Germany
Telephone: +49 371 57 38 30 10
Guarantee department: Kundenservice@DDoptics.de
2. Products and guarantee periods
30 years: DDoptics binoculars, monoculars, spotting scopes, riflescopes and reflex sights offered with a 30-year GARAN durability guarantee. This also includes Range binoculars with an integrated rangefinder that are marked accordingly. The specific assignment is identified by the product designation and article number in the guarantee marking for the product purchased.
10 years:
- DDsight MAG HQ Mount (Picatinny), article 449000707.
- DDsight MAG ProLock for HQ Mount, article 449000710.
5 years:
- DDoptics x1000 laser rangefinder, article 445000005.
- DDoptics x2000i laser rangefinder, article 445000006.
The shorter guarantee periods for standalone laser rangefinders do not apply to Range binoculars marked with a 30-year guarantee. Products from other brands are not covered by this DDoptics manufacturer's guarantee.
3. Start date and geographical scope
The guarantee period begins on the invoice date of the first purchase of the product as new by the end customer. Depending on the product, it lasts 30, 10 or 5 years. The guarantee applies within the European Union.
The guarantee is attached to the device. A change of ownership does not affect the remaining guarantee period; it does not restart the period.
4. What we guarantee
We guarantee that the entire device will retain its required functions and performance under normal, intended use throughout the stated guarantee period. The stated guarantee period applies to the entire device, including its built-in electronics.
5. Our remedies under the guarantee
For a valid guarantee claim, you receive a repair or replacement free of charge. The remedy will be provided within a reasonable time and without significant inconvenience to you. If the original model is no longer available, we will agree a replacement of at least equivalent quality with you.
You make the device available to us for inspection and remedy. We take back a device replaced under a replacement delivery at our expense. We do not charge compensation for the intended use of the replaced device. This description of remedies does not limit mandatory statutory rights.
6. Shipping and other necessary costs
For a valid guarantee claim, we bear the necessary transport, travel, labour and material costs of providing the remedy. This includes the necessary shipping to us and back to you. We reimburse necessary shipping costs you have already paid upon proof of payment.
Please coordinate the return with us in advance where possible so that we can arrange a suitable solution. This request is not an additional condition for your guarantee claim. Any remedy costs payable under mandatory law remain unaffected.
We carry out any additional paid service or repair outside the guarantee only after you have expressly agreed to the costs.
7. How to make a guarantee claim
Please report the fault by email to Kundenservice@DDoptics.de or in writing to the address above. Describe the problem and, where possible, provide the product, article number and serial number. An invoice or other suitable evidence helps establish the guarantee period.
The absence of an original proof of purchase does not automatically invalidate the guarantee. We also consider other suitable evidence and the information available from serial numbers and components. Separate product registration is not required.
We prefer to handle your claim directly with you. However, you may also contact your retailer; doing so does not affect your guarantee rights. Please pack the device securely for transport. The original packaging is not required.
8. Durability and external damage
The guarantee covers durability under normal, intended use. It is not additional accident insurance: damage demonstrably caused by improper use or external physical force is not a defect covered by this durability commitment.
A third-party repair or damage does not automatically invalidate all guarantee rights. What matters is whether it caused the specific damage being claimed. Statutory rights and the presumption applicable to a durability guarantee remain unaffected.
9. Your statutory rights
If goods are defective, you have statutory rights to remedies free of charge against your seller. The DDoptics manufacturer's guarantee neither limits nor replaces these rights. You may exercise them independently of the manufacturer's guarantee. Any other mandatory statutory rights also remain unaffected.
DDoptics Germany Optische Geräte Und Feinwerktechnik GmbH
Schönherrstraße 8, Building 10c · 09113 Chemnitz